Balancing Automation and Control: A Guide for Security Teams

Learn how to get the most out of agentic security without losing the human touch.

Last Updated:
May 19, 2025
| ~
3
min Read
By
Kailey Boucher
,
Marketing Writer
,
LVT

Summary

  • Agentic security blends generative and agentic AI to automate threat detection, deterrence, and surveillance at scale.
  • AI enhances efficiency but doesn’t replace the need for human oversight—especially in nuanced, people-facing situations.
  • Empathy, accountability, and trust still require human judgment, even in the most advanced systems.
  • The key is balance: using agentic security to amplify your team’s strengths—not replace them.

No one questions the need for a copilot on a plane. In fact, most people feel better knowing there’s a second set of eyes in the cockpit. 

The copilot is there to assist, support, or take over if needed—not to replace the human who’s ultimately responsible for the flight. AI in security is a lot like that. It doesn’t take away the need for the humans running the show. Like a copilot in a cockpit, it acts as a partner and amplifies the strength of human security teams. 

In this article, we’ll explore how agentic AI is transforming physical security and share tips for security teams trying to strike the perfect blend of automation and oversight.

Agentic Security, Explained

To understand agentic security, it helps to first understand what’s powering it: generative AI and agentic AI.

What is Generative AI?

Generative AI refers to machine learning models trained on massive datasets to produce new content—like text, images, or audio—based on the patterns they've learned. These models don’t actually think or understand, they’re just really good at predicting what should come next based on the data they’ve been trained on.

What is Agentic AI? 

Agentic AI refers to AI systems designed to operate as autonomous agents. These agents can make decisions, take action, and pursue goals independently. They monitor their environment, choose from possible responses, and adapt over time, all without needing a human to tell them what to do and when. 

What is Agentic Security?

Agentic security leverages both generative and agentic AI. It uses generative AI to process and communicate information, and agentic AI to actively manage security operations. The result is a system that can interpret what’s happening and respond instantly, intelligently, and autonomously.

3 Ways Agentic AI Transforms Security and Surveillance

1. Improved Threat Detection

Traditional security systems rely on human attention. Someone has to watch live feeds (or manually review hours of footage after the fact) to catch potential security risks. It’s time-consuming, tedious, and easy to miss something important.

Agentic AI enables security systems to detect threats in real time, no human eyes necessary. It continuously analyzes video feeds (never needing to clock out or step away from the screen to rest its eyes) looking for patterns and behaviors that suggest something’s off.

2. Autonomous Deterrence

Traditionally, deterrence requires human intervention. Security teams have to see something suspicious, decide whether it’s a threat, and decide how to respond. But that window between noticing and acting is where a lot of threats slip through the cracks.

Agentic AI closes that gap by detecting suspicious behavior and acting on it instantly. If someone’s loitering near a restricted zone, an agentic system can flash lights, trigger alarms, or issue a personalized audio warning. And of course, it can send your personnel an alert so they’re always in the know about what’s going down on your property. 

3. Scalable Surveillance

Traditional surveillance systems are expensive to scale. More cameras means the need for more people to monitor and manage them. For lean teams, expanding coverage can feel like an impossible tradeoff: do you spread your resources thinner or knowingly leave blindspots in coverage and hope for the best?

Agentic AI makes it possible to scale without stretching. It doesn’t get overwhelmed by more inputs. Whether it’s monitoring one site or a hundred, it applies the same level of focus to every feed. That allows security teams to increase coverage without needing to grow headcount or burn out staff.

Why Human Oversight is Needed in Physical Security

Some Situations Need a Human Touch

Agentic AI is great at spotting and responding to unusual behavior, but sometimes empathy beats automation. Think about an elderly person who’s wandered into a construction zone or someone with a known history of mental health episodes behaving erratically near a property. Triggering a startling deterrent might not fix anything in those scenarios. A human, though, can step in and handle the sensitive situation with care. 

AI Still Needs a Human Behind the Curtain

Agentic security is powerful, but it’s not a self-running robot. It doesn’t plug itself in, update its own firmware, or troubleshoot its own connectivity issues. Someone has to install it, configure it, monitor its health, and keep the system updated. 

AI Can’t Build Trust

AI can do a lot of things, but it can’t build relationships. It can’t reassure a concerned tenant or explain policy to a frustrated loyal customer. Trust is built through consistency, communication, and connection. When security involves people—whether it’s employees, residents, vendors, or community members—human oversight makes all the difference. 

Tips to Balance Automation and Control

When implementing agentic security strategies and solutions, the goal isn’t to hand over control but to shift how operations are managed. Here are some tips to strike the right balance:

  • Establish clear guidelines: Define what the system handles autonomously vs. what always requires human review.
  • Train teams on new systems: Make sure operators and security staff fully understand what agentic systems can do, so they know when to trust it and when to take the lead.
  • Don’t try to automate relationship management: Keep people in charge of customer interactions, tenant issues, and anything involving public perception. AI can inform those interactions, but it shouldn’t lead them.
  • Assign ownership: Consider designating someone on your team to be the “AI lead” who owns performance tracking, staff training, managing updates, etc. 
  • Do your due diligence: Don’t assume every system will meet your needs. Ask questions, test performance, and make sure the platform aligns with your operational priorities before you hand over any control.
  • Make it work for you, not the other way around: Remember, the goal isn’t to change your operation to fit the tech—it’s to use technology to enhance what your team already does well and fill in any gaps.  

If you're ready to learn how LVT can help implement cutting-edge security solutions, schedule a demo today. Whether you're upgrading outdated systems or starting from scratch, we’re here to help you get the balance right.

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